Payment Analytics
Overview
Payment Analytics is a modern, self-service analytics capability that consolidates payment data into a single, consistent experience.
It helps merchants and PSPs understand, explain, and optimize payment performance by turning transaction data into clear, actionable insights. These insights can help improve acceptance rates, reduce friction, and support sustainable revenue growth.
Payment Analytics provides visibility across the transaction lifecycle using modern BI tooling (Power BI) on top of existing payment data stores.
What you get
- Visibility into payment performance across key lifecycle stages, including authorization and authentication (for example, 3D Secure).
- A single, SSO-enabled analytics experience aligned with the Payments Orchestration and Merchant Portal strategy.
- Replacement and consolidation of legacy reporting solutions.
Access
To access Payment Analytics in Merchant Portal:
- Go to Analysis.
- Select Payment Analytics.
Figure 1: Access Payment Analytics from the Merchant Portal menu
Navigation
Use the left navigation panel to open Payment Analytics and its sub-menu.
Under the left panel, click Payment Analytics. The sub-menu displays:
- Payment Overview – quick overview of payment health and the main drivers of acceptance gaps.
- Payment Profiling – deeper analysis with flexible filters to investigate trends and drivers.
Figure 2: Payment Analytics navigation and filters
Reports
- Payment Overview: use this report for a high-level view of payment health and where acceptance gaps occur.
- Payment Profiling: use this report to filter and drill down to specific segments for deeper analysis.
Use the available filters to refine what you see in the report.
Entity selection
Reports can be filtered by entity:
- PSP
- Division
- Merchant
- Channel
Available entities depend on the contact attachment level in the hierarchy.